August 25, 2020: Update on College Compliance with MHE and AICUM Guidelines

To ensure that the reopening of our campus is safe for our entire community, we have developed a robust reopening plan in accordance with the guidelines set forth by the Massachusetts Higher Education (MHE) COVID-19 Working Group and the Association of Independent Colleges and Universities in Massachusetts (AICUM). Read the MHE and AICUM reports.

July 2, 2020: Elms College Announces Reopening Plan

Campus will reopen for the fall 2020 semester, click here for complete details on the reopening plan.

June 5, 2020: Diploma Pick Up

Diplomas for our December 2019 graduating students and our current May 2020 graduating students will be available starting the week of June 8th by arrangement only.

We will host office hours for you to be able to pick up your diploma twice a week, on Tuesdays and Thursdays, at the times listed below.

Tuesdays from 10am to 12 noon

Thursdays from 12 noon to 2pm

Location: Registrar’s Office – 1st Floor Berchmans Hall, Suite 102

To ensure safe social distancing, and to confirm that you do not have any outstanding degree requirements or account holds prior to making the trip to campus, please complete our Google Form to reserve your spot: Diploma Pick-Up Request

For full details, click here.

All graduation caps, gowns, tassels, and hoods are now available at the bookstore. Please follow the directives below for either pick up or delivery.

May 20, 2020: President Announces Intent to Reopen Campus for the Fall 2020 Semester

President Harry E. Dumay, Ph.D., MBA, has appointed a cross-campus task force to evaluate all aspects of resuming on-campus activities safely in the fall. On May 20 Dr. Dumay announced the intent to provide students with a residential campus experience. Since then, task force subcommittees have been working independently and the entire task force has been meeting twice a week. The task force is guided by the Commonwealth of Massachusetts four-phase recommendations for reopening campuses. All task force subcommittees have completed first drafts of their reopening plans for their respective areas. Once the entire group reviews all of the drafts, gives feedback, and edits are made, the final plan will be made known to the campus community. The timeline for that to happen is by the end of June. That plan will provide initial answers to key questions related to having students, faculty, and staff back on campus. But it will continue to be developed and refined over the summer as new information and guidelines become available.

“Your safety remains our top priority, as we work to ensure that you can take advantage of the full Elms experience in pursuing your goals and aspirations,” President Dumay said in the May 20 letter to students. “We will observe the latest COVID-19 health and safety guidelines and we will pay close attention to up-to-date recommendations by state and national public health experts in our planning to allow students and employees to return to campus. We can anticipate that there will be a number of changes to the way we have operated in the past in terms of social interactions and other protocols. I know that the Elms College community will be prepared to adapt, as we look out for one another and for the wider community.”

May 14, 2020: CARES Act Distribution Information

Information on how Elms College is evaluating and dispersing CARES Act funds can be found below:

(Updated 8/31) What amount of Emergency Financial Aid Grants have been distributed to students under Section 1804(a)(1) of the CARES act as of today?

As of August 31, 2020 the college has awarded $635,225.

As of July 13, 2020 the college has awarded $634,225.

As of May 26, 2020 the college has awarded $628,725.

As of May 12, 2020 the college has awarded $507,725 in Emergency Financial Aid Grants to students.

(Updated 8/31) What is the total numbers of students who have received an Emergency Financial Aid Grant under Section 1804(a)(1) of the CARES Act?

As of August 31, 2020 the college has awarded grants to 430 students.

As of July 13, 2020 the college has awarded grants to 429 students.

As of May 26, 2020 the college has awarded grants to 425 students.

As of May 12, 2020 the college has awarded Emergency Financial Aid Grants to 305 students.

Has Elms College signed and returned to the Department of Education the CARES Act Certification and Agreement?

The College has signed and return the Certification and Agreement to the Department of Education. The College intends to use no less than 50 percent of the funds received under Section 18004(a)(1) of the CARES Act to provide Emergency Financial Aid Grants to students.

How much has or will the institution receive from the Department pursuant to the institution’s Certification and Agreement for Emergency Financial Aid Grants to Students?

The College will/ has received $649,000 in funds that will be provided as Emergency Financial Aid Grants to Students.

What is the estimated total number of students at the institution eligible to participate in programs under Section 484 in Title IV of the Higher Education Act of 1965 and thus eligible to receive Emergency Financial Aid Grants to students under Section 1804(a)(1) of the CARES Act?

The college has approximately 1,200 students that meet the Title IV eligibility as defined by the Higher Education Act of 1965.

What method did the institution use to determine which students receive Emergency Financial Aid Grants and how much they received?

The College used an application for determining which students to award these funds. Students were sent multiple email notifications regarding the application as well as links to the application was posted on the website. Each application was reviewed by a committee to be sure the student met the Title IV eligibility requirements. Amounts students received was based on amount requested, reasons for the request and available funds.

What instructions, directions or guidance were provided to students concerning the Emergency Financial Aid Grants?

All eligible students were sent multiple email notifications about the CARES Act and a link to apply for these Emergency Financial Aid Grants. The College also emailed staff to encourage them to reach out to students they knew were impacted by Covid-19. Information and links to the application were posted on the website and in Moodle as well. The priority application deadline was set as of May 20th but applications will continue to be accepted and reviewed until all funds have been spent to help students impacted by this pandemic.

May 12, 2020: IRS Statement About CARES Act

The Internal Revenue Revenue Service (IRS) has stated that money students receive through the CARES Act will not be counted as taxable income. Source: https://www.irs.gov/newsroom/faqs-higher-education-emergency-relief-fund-and-emergency-financial-aid-grants-under-the-cares-act

May 4, 2020: Grades Due

For graduating students in the Class of 2020, grades are due from faculty by Monday, May 11. Students will have until Monday, May 18 to submit the request to change their grades to the S/S-/U option.

For non-graduating students, grades are due on Sunday, May 17. With the Memorial Day Holiday on May 25, students will have until Tuesday, May 26 to submit the request to change their grades to the S/S-/U option.

Please use this GoogleForm link to submit a request for an S/S-/U grade for one or more of your Spring 2020 courses: https://forms.gle/rzrTzCznPwQeGML67

April 28, 2020: CARES Act Guidance

The Elms College Office of Financial Aid has released guidance about how the Coronavirus Aid, Relief, and Economic Security (CARES) Act affects our students. For more information, click here.

April 24, 2020: Commencement Postponed

The College of Our Lady of the Elms’ 89th Commencement Ceremony, which was to be held on May 16, is postponed until physical distancing restrictions are lifted and it is safe for our community to gather together in person to celebrate. More details can be found on our commencement site.

April 15, 2020: Alternative Grading System

Due to the transition to online learning necessitated by the COVID-19 pandemic, the Elms College faculty has voted and the administration has agreed to offer an alternative grading method for the Spring 2020 semester.

Instead of a letter grade, students can request to be assessed as Satisfactory (S), Marginal Satisfactory (S-) or Unsatisfactory (U). Nursing students are NOT eligible to request this designation; students should check with their advisor or division chair to determine if their program has a restriction due to accreditation or licensure requirements. More details about the alternative grading method, including a lengthy FAQ, can be found on ElmsConnect: https://sites.google.com/elms.edu/connect/grading

April 13, 2020: Alumnae Library Closed

Alumnae Library is closed until further notice, for the safety of staff and students.

Until we can reopen, students needing computers or printers can still use the Dooley Center Lab (open daily 8:30 am-11pm), and students needing a place to study can still use the Dooley Center. If students have any problems getting into the Dooley Center or have generic questions, they should call Elms Public Safety at 413-265-2278.

For more information about the library closure, please see the FAQ section below.

March 29, 2020: Message from College President

President Harry E. Dumay, Ph.D, MBA, updates the Elms College community on how the college is doing during the ongoing pandemic and answers questions that are on students’ minds.

March 18, 2020: Campus Closing

Dear Elms College students,

I hope that this note finds you and your families well. Let me first start by thanking you for your patience as we worked to determine the best course of action to ensure that you continue to make progress towards your goals and aspirations, while safeguarding the health and safety of the wider community during the unfolding Coronavirus pandemic.

In keeping with national and state recommendations on social distancing, Elms College has made the following decisions:

Beginning March 23 and for the rest of the spring 2020 semester, all courses will move to an online format. This change is for all programs and all locations.

  • Faculty members will be reaching out to their students in the coming days to explain how instruction and course materials will be made available to and to communicate their coursework requirements for the remainder of the semester.
  • Please understand that this pandemic continues to be an unprecedented and very fluid situation, and if conditions were to improve or change significantly in the coming weeks we may make appropriate adjustments after providing ample notice to both students and faculty.
  • For students who have off-campus educational activities, including nursing clinicals, student teaching, social work field placement, CSD practicum, internships, etc., specific updates will be coming directly from their Dean or Division Chair.
  • If students have a campus employment as a Graduate Assistant or a Student Employee, they are asked to please contact their supervisor for further guidelines and instructions.
  • A resource page on how students can access information on using online tools and reach out to their faculty members can be found at Going Online. Students can also check the ElmsConnect Student Portal page for updates over the coming days and weeks.

The residence halls will remain closed for the rest of the academic year.

If you feel you have an exceptional circumstance related to housing please email . All residents will need to move out of their residence hall room by April 1, 2020. Click here for more information.

Specific details about a refund to graduating students and a prorated credit to all other resident students that they can apply toward their room and board for the 2020-21 academic year will be communicated to students by the Student Accounts and Financial Aid Offices.

All academic, athletic and co-curricular on-campus events have been canceled for the rest of the academic year.

Stay tuned for Student Engagement’s information about virtual community gatherings.

The decision about whether and when Commencement will be held has been postponed while we continue to monitor the evolution of the pandemic. It will be communicated to you as soon as it is made.

At the core of our mission statement is a commitment to challenge our students to embrace change without compromising principles. These periods of uncertainty clearly will bring unprecedented change in all our lives. We will navigate these changes together as a community while firmly holding to our principles of being rooted in faith, educated in mind, compassionate in heart, and responsive to civic and social obligations.

Sincerely,

Harry E. Dumay, Ph.D., MBA

President

A comprehensive list of the various administrative offices which you might want to access and their contact information can be found at this link:


FAQs

Can students contact the Counseling Center for mental health support?

So long as classes are being held online and while students are not on campus, the Director of the Counseling Center, Nicole Sacco, is available for consultation and referrals through email. Please email Nicole directly at  if you have any questions about mental health support in your area. She has compiled a list of resources available for students to access. Please email Nicole with your name, telephone number, and home address so that she can contact/support you in the referral process. 

Who is monitoring the coronavirus impact on Elms College?

President Dumay, key administrators, and the health center director are monitoring developments closely. In addition to the ongoing daily assessments of the situation, an Emergency Preparedness Committee consisting of 20+ campus leaders meets weekly to coordinate the college’s ongoing response.

The health and safety of our students and community members are our highest priorities. The college continues to follow guidance and recommendations from the Massachusetts Dept. of Public Health (MDPH) and the Centers for Disease Control (CDC). We are monitoring developments closely and communicating regularly with the entire Elms community.

How do I request or submit medical records?

Medical records may be requested by submitting this form (also located on the Health Center web page).

**Please be sure to email letting us know you have submitted a request form.

Medical records may be submitted in the method most convenient for you.
Email records to . Fax records to 413-592-9939. Mail records to: Elms College, 291 Springfield St, Chicopee, MA, 01013.

What if I have questions about my Student Account or Financial Aid?

We appreciate your patience and flexibility as we all adjust to the new reality of social distancing during the coronavirus pandemic and both offices continue to work with students, parents, and guardians remotely. You can contact Financial Aid at  or 413-265-2249 or Student Accounts at   or 413-265-2208 with any questions that you may have.

How do I make and receive purchases through the Elms College bookstore?

The Elms College bookstore, www.elmsshop.com, is offering free ground shipping with all orders. Please note: some items may have limited availability and backordered items are purchased and shipped as soon as possible.

Registrar

Spring and Summer 2020 Alternate S/S-/U Grading System

Purpose: During this time of great stress and disruption due to the decision to convert courses to remote instruction precipitated by the coronavirus pandemic, this policy will 1) support students in their ability to continue to make progress in their degree programs and minimize consequences to students facing unprecedented challenges, and 2) promote additional flexibility in course design and implementation for instructors who rapidly moved their courses to remote instruction.

Scope: All undergraduate and graduate students enrolled in Spring and Summer 2020 classes are eligible for the alternate Satisfactory/Marginally Satisfactory/Unsatisfactory Grading System, as approved by their specific program.

Protocol:

  • Students in letter (A-F) graded classes will have the option to choose spring 2020 classes to be graded on an alternate Satisfactory/Marginally Satisfactory/Unsatisfactory basis. Students can choose the alternate grading system on a class-by-class basis.
  • Academic programs have the option to restrict the courses that are eligible for conversion to the alternate grading system.
  • At the end of the Spring 2020 and Summer 2020 semesters, faculty will submit letter grades for all students by the formal due dates. The letter grade is manually converted to S, S- or U by the Registrar’s Office for students who have chosen the alternate grading option.
  • The alternate grading system is as follows:
    • A grade of S signifies satisfactory completion of the learning outcomes of the course.
    • A grade of S- signifies marginally satisfactory achievement of learning outcomes.
    • A grade of U signifies unsatisfactory completion of learning outcomes of the course in question and no credits earned. To meet core or major requirements, or to meet prerequisite requirements, the student must retake the course.
    • The grades of S, S-, and U do not impact students’ grade-point averages (GPAs).
  • Equivalency between the traditional grading system and the alternative scheme is:
    • Undergraduate:
      • A, A-, B+, B, B-, C+, C, C- = S (Satisfactory)
      • D = S- (Marginally Satisfactory)
      • F = U (Unsatisfactory)
    • Graduate:
      • A, A-, B+, B = S (Satisfactory)
      • B-, C+, C = S- (Marginally Satisfactory)
      • C- or below = U (Unsatisfactory)
  • In addition, for the Spring 2020 semester, due to US Department of Education modified requirements, students will be allowed to withdraw from a class up to the last day of scheduled classes for the particular course(s).
  • Classes graded with the alternate S/S-/U grading system are only eligible to fulfill degree requirements if the grade of Satisfactory (S) or Marginally Satisfactory (S-) is received.
  • The deadline for students to select the Alternate Satisfactory/Marginally Satisfactory/Unsatisfactory Grading System is seven (7) days after the official grade submission date for the spring term in which the student is enrolled.
  • If a student takes no action, the grading mode will remain at the default A-F letter grading system.
  • There will be a transcript notation for Spring and Summer 2020 indicating the alternate grading mode option for students, added due to the need to rapidly move to remote instruction.

More details about the alternative grading method, including a lengthy FAQ, can be found on ElmsConnect: https://sites.google.com/elms.edu/connect/grading

Academic & Admissions Documents

Elms College understands that some applicants (domestic or international) may be unable to obtain or provide official transcripts and other documents from their prior academic institutions due to the impact of COVID-19.

In such cases, applicants should provide Elms College with their complete educational history, beginning with secondary (high) school graduation. They should include all enrollment at any higher education institution(s), whether the institution is currently closed or open, and include the following information for all institutions:

  • Name of the institution(s) in the native language, if not English
  • The location(s)
  • The dates of attendance
  • Name(s) of any degrees, diplomas, or certificates they may have received, in the native language if not English

If applicants have any official documentation in their possession, they can send copies of the documentation to Elms College for review: transcript and diploma or degree certificate in the original language of issue, and English translations if not officially issued in English.

The documents are only acceptable if they are sent by mail unless they can be verified electronically at the source. (Documents sent by email cannot be accepted unless they can be verified electronically at the source, as detection of altered electronic documents is more difficult.)

Applicants must send an explanation to Elms College that gives specifics about the closure of their specific institution. This can be sent by mail, courier or email.

The explanation should include information from official sources that confirms information about the closure or delayed re-opening of their institution specifically, such as URL’s for official online sources (university websites, government decrees, press releases, etc.), copies of any official communications they have received from the institution, etc.

  • Applicants must explain how they acquired the documentation they are planning to send to Elms College. Please provide an explanation as to:
  • How and when you requested the documentation from the institution
  • How and when it was issued to you
  • How and when you received the documentation from the institution
  • Where you were at the time you received it from the institution

Elms College will review student situation on a case-by-case basis and each evaluation of unofficial documents will be considered provisional. Provisional evaluations are valid only until the originating institution is reopened or until it is once again able to issue official student records.

Elms College will require official documentation issued directly by the originating institution as soon as the institution has reopened and is once again able to issue official student records.

Evaluating Transfer Credit

As many schools and colleges decide to move to alternative grading systems (i.e. pass/fail, credit/no credit) due to the COVID-19 pandemic, Elms College is fully prepared to accept these changes made by individual schools.

Elms College will award course equivalency credit transfer courses with any Passing or Satisfactory (S/U, S/S-/U, P/U), or other equivalent non-qualitative grade earned for terms impacted, specifically Spring 2020 and Summer 2020, as if the student has earned the minimum standard grade required for transfer under current policy.

In addition, Elms College will accept any Passing or Satisfactory, or other equivalent non-qualitative grade, earned during Spring or Summer 2020, to meet core and major degree requirements.

Some academic programs may have accreditation or licensure restrictions on accepting non-qualitative grades for transfer credit. Please contact the Admissions Office or the specific academic program for requirements.

Understanding that students and applicants are facing a variety of factors in their college’s Pass/Fail grading decisions due to COVID-19, Elms College has a process in place to review all situations and exceptions to incoming transfer credit requirements. Please contact our Admissions staff if you have any questions or concerns about how your credit will be evaluated.

CARES Act Funding for Current Students

(Updated 8/31) What amount of Emergency Financial Aid Grants have been distributed to students under section 1804(A)(1) of the CARES Act as of today?

As of August 31, 2020 the college has awarded $635,225.

As of July 13, 2020 the college has awarded $634,225.

As of May 26, 2020 the college has awarded $628,725.

As of May 12, 2020 the college has awarded $507,725 in Emergency Financial Aid Grants to students.

(Updated 8/31) What is the total numbers of students who have received an Emergency Financial Aid Grant under Section 1804(a)(1) of the CARES Act?

As of August 31, 2020 the college has awarded grants to 430 students.

As of July 13, 2020 the college has awarded grants to 429 students.

As of May 26, 2020 the college has awarded grants to 425 students.

As of May 12, 2020 the college has awarded Emergency Financial Aid Grants to 305 students.

Has Elms College signed and returned to the Department of Education the CARES Act Certification and Agreement?

The College has signed and return the Certification and Agreement to the Department of Education. The College intends to use no less than 50 percent of the funds received under Section 18004(a)(1) of the CARES Act to provide Emergency Financial Aid Grants to students.

How much has or will the institution receive from the Department pursuant to the institution’s Certification and Agreement for Emergency Financial Aid Grants to Students?

The College will/ has received $649,000 in funds that will be provided as Emergency Financial Aid Grants to Students.

What is the estimated total number of students at the institution eligible to participate in programs under Section 484 in Title IV of the Higher Education Act of 1965 and thus eligible to receive Emergency Financial Aid Grants to students under Section 1804(a)(1) of the CARES Act?

The college has approximately 1,200 students that meet the Title IV eligibility as defined by the Higher Education Act of 1965.

What method did the institution use to determine which students receive Emergency Financial Aid Grants and how much they received?

The College used an application for determining which students to award these funds. Students were sent multiple email notifications regarding the application as well as links to the application was posted on the website. Each application was reviewed by a committee to be sure the student met the Title IV eligibility requirements. Amounts students received was based on amount requested, reasons for the request and available funds.

What instructions, directions or guidance were provided to students concerning the Emergency Financial Aid Grants?

All eligible students were sent multiple email notifications about the CARES Act and a link to apply for these Emergency Financial Aid Grants. The College also emailed staff to encourage them to reach out to students they knew were impacted by Covid-19. Information and links to the application were posted on the website and in Moodle as well. The priority application deadline was set as of May 20th but applications will continue to be accepted and reviewed until all funds have been spent to help students impacted by this pandemic.

What expenses are to be considered?

Food, housing, course materials, health care, childcare, technology, and transportation directly related to COVID-19. Students or parents (if the student is dependent) who had a loss of income in 2019 or 2020 are not eligible for these funds.

Who completes the application?

Only an Elms College student, not a parent or spouse, can complete the application.

What are the eligibility requirements for students to complete an application?

  • Must have been enrolled in the Spring 2020 and/or Summer 2020 semesters
  • Not enrolled in 100% online courses for the Spring 2020 semester (the courses must either be 100% on campus or hybrid courses)
  • Have completed a 2019-2020 FAFSA or you were eligible to complete the FAFSA but didn’t (you may view eligibility requirements to complete a FAFSA here)

Who is not eligible to receive funds from the CARES Act?

  • Students who were already enrolled in a fully online degree or certificate program
  • Deferred Action for Childhood Arrivals (DACA) recipients
  • International students
  • Students enrolling for the 2020-2021 academic year
  • Students or parents (if the student is dependent) who had a loss of income in 2019 or 2020

What is the deadline to submit the application?

May 20, 2020

How many times should I apply?

Students should submit only one application. Multiple applications will not be accepted and may cause a delay in the review of your request.

How soon will I find out if I will be receiving any money?

We understand the urgency behind your request. Because we are anticipating a large number of applications, please allow a couple weeks for your application to be reviewed. Once your application is considered, you will be notified through your Elms College email whether it was approved or denied. If approved, you will be notified as to the amount of financial assistance you will be receiving. Please note: the completion of the Elms College Coronavirus Aid, Relief, and Economic Security (CARES) Act Application is not a guarantee of funding.

If my application is approved, how will I be receiving the money?

The grant will be applied to your financial aid offer for the 2019-2020 academic year. Shortly after, the Student Accounts Office will be mailing a check to the address we have on file for you. Important note: If you need to update your address on file with the college, please email the Registrar’s Office at as soon as possible.

What if I was approved to receive an emergency grant but owe a balance to the college?

The college is required to forward you a check for the emergency grant regardless of any balance due to the school. However, you are welcome to deposit the check into your bank account and make a payment on ElmsConnect towards any outstanding balance on your account once the check clears. You cannot return the same grant check to the college for application to your account.

Will the emergency grant appear on my 2020 1098-T?

The Internal Revenue Revenue Service (IRS) has stated that money students receive through the CARES Act will not be counted as taxable income, so the emergency grant will not appear on 2020 1098-Ts.
Source: https://www.irs.gov/newsroom/faqs-higher-education-emergency-relief-fund-and-emergency-financial-aid-grants-under-the-cares-act

Is the federal emergency grant under the CARES Act taxable?

The Internal Revenue Revenue Service (IRS) has stated that money students receive through the CARES Act will not be counted as taxable income. Source: https://www.irs.gov/newsroom/faqs-higher-education-emergency-relief-fund-and-emergency-financial-aid-grants-under-the-cares-act

Can I appeal the decision if my application was denied?

At this time there is no appeal process if your application is denied – all decisions are final.

For complete details on the Elms College Coronavirus Aid, Relief, and Economic Security (CARES) Act click here.

General Questions

I still have belongings on campus, what should I do?

Due to the Stay at Home Advisory in Massachusetts, we are unable to allow students to return to campus at this time to collect belongings. Residence Life will reach out to you when it is safe to return. If you have further questions, please contact Residence Life at .

How do I forward my mail and packages?

Students should submit a request as soon as possible through the USPS to forward their mail to their current residence.  The website for forwarding mail is https://www.usps.com/manage/forward.htm.

If mail or a package is delivered to Elms College you will receive a notification via email.  If you wish to have the package shipped to your current residence, please contact the mail room for a shipping quote. Once the quote is obtained, the cost to ship your package will be charged to your student account. The items will be shipped and a tracking number will be provided via email. All packages will be shipped by USPS Priority Mail.  

If you wish to pick up your package instead, please contact the mail room to schedule a time for pick up.

The mail room’s contact information is or 413-265-2301.

How do I return a rented textbook to the Elms bookstore?

The bookstore is closed to the public, but you can ship your rentals by mail using our free shipping label.

I am a graduating senior who lived on campus. Will I get a refund of my room and board for the rest of the Spring 2020 semester?

Yes, graduating students will be awarded prorated refunds determined by the amount of financial aid you received for room and board. Prorated credits will first be applied to any outstanding balance on accounts before being posted as credits.  You will receive an email when the refund has been dispersed.

Because you were a resident for the spring semester and are no longer living on campus, the Student Accounts Office has refunded you part of your room and board charges for the spring semester, and changed your resident comp fee to a commuter comp fee.  Additionally, because financial aid was awarded based on your status as a resident, your financial aid has been adjusted to account for your switch to commuter status.  In no instance did a financial aid adjustment exceed the amount refunded in room, board and comp fee.

For questions about the changes to the charges on your bill or the credit on your account, please contact the Student Accounts Office at 413-265-2208 or .

For questions about the changes that have been made to your financial aid offer for the spring 2020 semester, you may contact the Financial Aid Office at 413-265-2249 or 

I am not graduating this spring but I expected to live on campus until the end of the Spring 2020 semester. What is happening with my room and board payments?

Resident first-, second- and third-year students will receive a prorated housing credit toward your next academic year which will be determined by the amount of financial aid you received for room and board. Prorated credits will first be applied to the outstanding balances on accounts before being posted as credits.

Because you were a resident for the spring semester and are no longer living on campus, the Student Accounts Office has refunded you part of your room and board charges for the spring semester, and changed your resident comp fee to a commuter comp fee.  Additionally, because financial aid was awarded based on your status as a resident, your financial aid has been adjusted to account for your switch to commuter status.  In no instance did a financial aid adjustment exceed the amount refunded in room, board and comp fee.

For questions about the changes to the charges on your bill or the credit on your account, please contact the Student Accounts Office at 413-265-2208 or .

For questions about the changes that have been made to your financial aid offer for the spring 2020 semester, you may contact the Financial Aid Office at 413-265-2249 or .

What if I have a book obtained through Interlibrary Loan?

Interlibrary Loan due dates have been extended to May 15. You do have the option to drop it off at the library any time the library is open prior to that date. Please check the library website to see our hours for that day prior to making a trip. Please note any item not returned by May 15 will be considered lost and charges for the item will be applied to your student account.

What do I need to know about the closure of Alumnae Library?

Alumnae Library is closed until further notice, for the safety of staff and students. Until we can re-open, students needing computers or printers can still use the Dooley Center Lab (open daily 8:30 am-11pm), and students needing a place to study can still use the Dooley Center. If students have any problems getting into the Dooley Center or have generic questions, they should call Elms Public Safety at 413-265-2278.

Alumnae Library will still be made available to groups of students (of more than 6) who are required to visit campus to take a scheduled exam. Details are provided on the faculty page of our COVID-19 Response Guide. The current policy for requesting Alumnae Library be used as a testing center is as follows:

1. The building is available only by faculty request using our Reservation Form, located at the bottom of the For Faculty tab on our COVID-19 Response Guide.
2. A reservation can be submitted only if more than 6 students at the same time are expected to need access to library computers (the Dooley Center Lab can safely host up to 6 students).
3. Reservations must be made at least 24 hours in advance.
4. Reservations must account for the library’s hours of availability: Monday-Friday, 8:30AM-4:30PM.

If you have any questions regarding this new procedure, please email Library Director Tony Fonseca at  or call Holly Reynolds at 413-265-2280.

One final note, if you have any materials that need to be returned to Alumnae Library, a drop box has been set up at Elms Public Safety. Materials must be returned via that drop box by May 15, 2020.


The college continues to follow guidance and recommendations from the Massachusetts Department of Public Health (MDPH) and the CDC.

For general information, resources, and international travel notices, visit the CDC’s coronavirus page: https://www.cdc.gov/coronavirus/2019-ncov/index.html.

image of Coronavirus Disease 2019 (COVID-19)