March 29, 2020: President Harry E. Dumay, Ph.D, MBA, updates the Elms College community on how the college is doing during the ongoing pandemic and answers questions that are on students’ minds.

March 18, 2020:

Dear Elms College students,

I hope that this note finds you and your families well. Let me first start by thanking you for your patience as we worked to determine the best course of action to ensure that you continue to make progress towards your goals and aspirations, while safeguarding the health and safety of the wider community during the unfolding Coronavirus pandemic.

In keeping with national and state recommendations on social distancing, Elms College has made the following decisions:

Beginning March 23 and for the rest of the spring 2020 semester, all courses will move to an online format. This change is for all programs and all locations.

  • Faculty members will be reaching out to their students in the coming days to explain how instruction and course materials will be made available to and to communicate their coursework requirements for the remainder of the semester.
  • Please understand that this pandemic continues to be an unprecedented and very fluid situation, and if conditions were to improve or change significantly in the coming weeks we may make appropriate adjustments after providing ample notice to both students and faculty.
  • For students who have off-campus educational activities, including nursing clinicals, student teaching, social work field placement, CSD practicum, internships, etc., specific updates will be coming directly from their Dean or Division Chair.
  • If students have a campus employment as a Graduate Assistant or a Student Employee, they are asked to please contact their supervisor for further guidelines and instructions.
  • A resource page on how students can access information on using online tools and reach out to their faculty members can be found at Going Online. Students can also check the ElmsConnect Student Portal page for updates over the coming days and weeks.

The residence halls will remain closed for the rest of the academic year.

If you feel you have an exceptional circumstance related to housing please email . All residents will need to move out of their residence hall room by April 1, 2020. Click here for more information.

Specific details about a refund to graduating students and a prorated credit to all other resident students that they can apply toward their room and board for the 2020-21 academic year will be communicated to students by the Student Accounts and Financial Aid Offices.

All academic, athletic and co-curricular on-campus events have been canceled for the rest of the academic year.

Stay tuned for Student Engagement’s information about virtual community gatherings.

The decision about whether and when Commencement will be held has been postponed while we continue to monitor the evolution of the pandemic. It will be communicated to you as soon as it is made.

A comprehensive list of the various administrative offices which you might want to access and their contact information can be found at this link:

At the core of our mission statement is a commitment to challenge our students to embrace change without compromising principles. These periods of uncertainty clearly will bring unprecedented change in all our lives. We will navigate these changes together as a community while firmly holding to our principles of being rooted in faith, educated in mind, compassionate in heart, and responsive to civic and social obligations.

Sincerely,

Harry E. Dumay, Ph.D., MBA

President


FAQs

I still have belongings on campus, what should I do?

Due to the Stay at Home Advisory in Massachusetts, we are unable to allow students to return to campus at this time to collect belongings. Residence Life will reach out to you when it is safe to return. If you have further questions, please contact Residence Life at .

Can students contact the Counseling Center for mental health support?

So long as classes are being held online and while students are not on campus, the Director of the Counseling Center, Nicole Haddad, is available for consultation and referrals through email. Please email Nicole directly at  if you have any questions about mental health support in your area. She has compiled a list of resources available for students to access. Please email Nicole with your name, telephone number, and home address so that she can contact/support you in the referral process. 

Who is monitoring the coronavirus impact on Elms College?

President Dumay, key administrators, and the health center director are monitoring developments closely. In addition to the ongoing daily assessments of the situation, an Emergency Preparedness Committee consisting of 20+ campus leaders meets weekly to coordinate the college’s ongoing response.
The health and safety of our students and community members are our highest priorities. The college continues to follow guidance and recommendations from the Massachusetts Dept. of Public Health (MDPH) and the Centers for Disease Control (CDC). We are monitoring developments closely and communicating regularly with the entire Elms community.

How do I forward my mail and packages?

Students should submit a request as soon as possible through the USPS to forward their mail to their current residence.  The website for forwarding mail is https://www.usps.com/manage/forward.htm.

If mail or a package is delivered to Elms College you will receive a notification via email.  If you wish to have the package shipped to your current residence, please contact the mail room for a shipping quote. Once the quote is obtained, the cost to ship your package will be charged to your student account. The items will be shipped and a tracking number will be provided via email. All packages will be shipped by USPS Priority Mail.  

If you wish to pick up your package instead, please contact the mail room to schedule a time for pick up.

The mail room’s contact information is or 413-265-2301.

How do I request or submit medical records?

What if I have class online and I can’t access my textbook?

As a service to customers, the Elms College bookstore has partnered with RedShelf and participating publishers to provide FREE eBooks where available to affected students. Details are available at follett.com/RedShelf

I am a graduating senior who lived on campus. Will I get a refund of my room and board for the rest of the Spring 2020 semester?

Yes, graduating students will be awarded prorated refunds determined by the amount of financial aid you received for room and board. Prorated credits will first be applied to any outstanding balance on accounts before being posted as credits.  You will receive an email when the refund has been dispersed.

Because you were a resident for the spring semester and are no longer living on campus, the Student Accounts Office has refunded you part of your room and board charges for the spring semester, and changed your resident comp fee to a commuter comp fee.  Additionally, because financial aid was awarded based on your status as a resident, your financial aid has been adjusted to account for your switch to commuter status.  In no instance did a financial aid adjustment exceed the amount refunded in room, board and comp fee.

For questions about the changes to the charges on your bill or the credit on your account, please contact the Student Accounts Office at 413-265-2208 or 

For questions about the changes that have been made to your financial aid offer for the spring 2020 semester, you may contact the Financial Aid Office at 413-265-2249 or 

I am not graduating this spring but I expected to live on campus until the end of the Spring 2020 semester. What is happening with my room and board payments?

Resident first-, second- and third-year students will receive a prorated housing credit toward your next academic year which will be determined by the amount of financial aid you received for room and board. Prorated credits will first be applied to the outstanding balances on accounts before being posted as credits.

Because you were a resident for the spring semester and are no longer living on campus, the Student Accounts Office has refunded you part of your room and board charges for the spring semester, and changed your resident comp fee to a commuter comp fee.  Additionally, because financial aid was awarded based on your status as a resident, your financial aid has been adjusted to account for your switch to commuter status.  In no instance did a financial aid adjustment exceed the amount refunded in room, board and comp fee.

For questions about the changes to the charges on your bill or the credit on your account, please contact the Student Accounts Office at 413-265-2208 or 

For questions about the changes that have been made to your financial aid offer for the spring 2020 semester, you may contact the Financial Aid Office at 413-265-2249 or .

What if I have questions about my Student Account or Financial Aid?

We appreciate your patience and flexibility as we all adjust to the new reality of social distancing during the coronavirus pandemic and both offices continue to work with students, parents, and guardians remotely. You can contact Financial Aid at  or 413-265-2249 or Student Accounts at   or 413-265-2208 with any questions that you may have.

What if I have a book obtained through Interlibrary Loan?

Interlibrary Loan due dates have been extended to May 15. You do have the option to drop it off at the library any time the library is open prior to that date. Please check the library website to see our hours for that day prior to making a trip. Please note any item not returned by May 15 will be considered lost and charges for the item will be applied to your student account.

How do I make and receive purchases through the Elms College bookstore?

The Elms College bookstore, www.elmsshop.com, is offering free ground shipping with all orders. Please note: some items may have limited availability and backordered items are purchased and shipped as soon as possible.


The college continues to follow guidance and recommendations from the Massachusetts Department of Public Health (MDPH) and the CDC.

For general information, resources, and international travel notices, visit the CDC’s coronavirus page: https://www.cdc.gov/coronavirus/2019-ncov/index.html.

image of Coronavirus Disease 2019 (COVID-19)