Information Technology

Through agreements with various vendors for Elms College faculty, staff, and students, Elms College is able to make the following discounts available:

Dell

Dell University offers educational pricing on consumer PC’s and laptops, along with a dedicated account team to custom-build a plan that meets your needs.

Apple Computer

Apple also has an online computer store in which faculty, staff, and students can order online and customize their own purchases. You can go directly to the Apple Store for Education. Once there, enter the Elms College zip code (01013) and click Find.

There you will also be able to find current Apple special offers for Education.

Computers ordered from Apple will be delivered directly to your home, office or to the College post office.

Software

Software is also available for purchase at a discount from the Elms College Online store.

Alumnae Library Learning Commons

The Learning Commons is a full service learning, research, and project space for students. In addition to public computers and printing services, the space offers Wi-Fi coverage, Backbone® media platforms with 50 inch wall mounted flat screens for group collaboration and media sharing, lounge chairs and café height worktable areas with power outlets for recharging, and mobile tables and whiteboards.

Students may borrow laptops and equipment for use in the Library through the loaner program.  Technical assistance and general information is available at the Leaning Commons Service Desk.

Wireless Network

Wireless connectivity is available for Wi-Fi capable personal devices throughout the Elms College campus. There is wireless coverage in each of the residence hall and in the Alumnae Library, College Center, Maguire Center, CNHS and classrooms in Berchmans Hall.  In addition, the wireless network can be accessed outdoors in the Quad and in public spaces such as the Maguire gym and pool areas.

Printing

Students can print from any computer classroom or lab with a valid Elms User ID. Print jobs are managed through the Equitrac print management system. The College provides a $25.00 printing allotment to each student at the beginning of the semester. Copies are $.10 each and automatically deducted from the student’s printing account.

Students are responsible for adding money to their student ID card for printing beyond the initial allotment. When the amount is exceeded during the semester, funds can be replenished at the Office of Student Accounts.

Several printers are located in the Alumnae Library, College Center, Berchmans Hall, and in each computer classroom and lab.  In addition, the Alumnae Library offers fee-based printing services to the public.

The Office of Educational Technology is responsible for all aspects of educational and academic technology at the College. The office is managed by full-time staff members who support the integration of technology into teaching and learning, both online and in the physical classroom. Systems and services include but are not limited to:

• Moodle
• Instructional Design
• Zoom
• Technical Support
• Training

Faculty and students can request technology services via telephone or email.  The office is open during normal business hours or by appointment.

The Elms College IT Service Desk provides technical support for members of the Elms College community. We maintain all campus computers, including those located in the computer labs, classrooms, and staff and faculty offices. We also maintain a fleet of office and computer lab printers for the college.

In addition, the IT Service Desk provides a wide range of support services to enhance the end-user experience, from training on the use of classroom technology to assistance with connecting devices to our secured wireless network.

We are available to answer any questions or assist with Elms College owned resources. Please submit all support requests to the end user portal – link to the portal https://servicedesk.elms.edu/support/home or call 413-265-2390 (x2390 on campus) during our regular business hours of 8:00AM to 4:30PM EST Monday-Friday.

Contact Us
Office of Information Services – IT Service Desk
Berchmans Hall, Lower Level, BH011

Media Services

Media Services offers a full range of resources to the faculty, staff, and students at Elms College.  We provide equipment, support and training for audiovisual and multimedia related services in the classrooms, meeting rooms, and scheduled events on campus. Classroom support is a top priority at the College. Most classrooms are equipped with instructor PC’s, projectors, DVD players, Smartboards, document cameras, wireless access and are fully supported by IT and Media Services.  To view a description of the classrooms and available technology/AV equipment, click on the classroom resource list. Requests for audio/visual setup and support for campus events and meetings must be made through the IT Service Desk at least two weeks prior to the date of the event.  Requests must include name, location, equipment and date/time needed. A consultation appointment may be necessary to assist in the planning and coordination of events.

Web Conferencing

Zoom is the platform for eLearning at Elms College. Faculty and students can collaborate and participate in virtual classes in real-time, from any location.

Zoom accesses at https://elms.zoom.us.  A valid Zoom account is required to access the system.

Campus Portal

To access links to technology resources on campus, the campus portal (http://elmsconnect.elms.edu/) is the default home page in the computer labs and classrooms.  The portal contains links to Gmail and Moodle, just to name a few.

Activate Your Elms College User ID

Your User ID grants you access to the Elms College network and various other computing and academic resources.  To activate your new Elms account, please go to Microsoft Password Reset portal, a self-service tool for resetting and changing passwords.

To activate your account, refer to the email sent to you by the IT department and complete the Password Reset process.

Google Apps (Gmail)

Elms College has chosen Google Apps for Education (Gmail) for its email, calendaring, and collaboration platform.  Students are required to perform a security validation and password change before accessing new Gmail accounts.  The validation process is managed through the Password Reset program noted above.

NOTE: When you change your Elms College password via the Password Reset system, the password will also change for your network, Gmail, and Moodle accounts.

Moodle

Moodle is the Learning Management System, or virtual classroom environment that professors and students use for online learning and collaboration at Elms College.

How We Use  Moodle

Professors organize and post digital content for students in each course. Information and materials include:

• Syllabi
• Assignments
• Power Point presentations
• Videos and web links
• Discussions
• Quizzes
• Surveys

Viewing Your Moodle Courses

Students are assigned a Moodle classroom for each course in which they are enrolled.  Moodle courses will appear under the “Courses” section after you are officially enrolled in a class through the Registrar’s office.  Add/Drops will appear the following business day.ly enrolled in a class through the Registrar’s office.  Add/Drops will appear the following business day.

Students are not required to buy their own computer at Elms College as the campus is equipped with computer labs with a wide range of software available for student use. If you plan to purchase a new computer before coming to campus, the following configuration should meet your needs throughout the next four years at the College.

Student Personal Computers

When bringing a laptop or desktop computer to campus, the following minimum specifications and accessories are recommended:

Windows Computers

Apple / Macintosh Computers

Additional Technology

In addition to your computer, the College recommends you purchase these additional items:

• USB memory stick for transferring/saving files
• Computer/Laptop locks for added security
• 4 year on-site Extended Warranty*

*Extended Warranty/Support/Accidental Damage Coverage: Elms College currently does not provide support for personal student computers, other than basic network connectivity.  We recommend students purchase extended on-site coverage from the computer manufacturer.

Anti-Virus Software

Anti-virus software is required on all student computers.  There are free products available such as Microsoft Security Essentials for Windows and AVG Free. Students should also consider using a malware scanner like Malwarebytes or Spybot, which have free versions.  These are not the same as Virus protection, but are used to supplement Virus protection.